FAQs | SmartCSM: Electrical Infrastructure & Maintenance Software

SmartCSM FAQs

Learn more about SmartCSM with answers to some of the questions we hear most frequently from current and perspective clients.

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Q: Why buy from you? What makes you so special?
A: We live and breathe facility management. We are the only building data management system with deep functionality in electrical and growing in areas like low voltage, HVAC and plumbing. We design solutions for people afraid of technology and dead simple to use.

Q: Who are you guys, anyway?
A: We are electrical engineers, entrepreneurs and people that love solving hard problems that help our customers win. We want to transform an aging population of buildings into smarter, more efficient operations.

Q: What happens if I wait?
A: You will not receive the additional new mechanicals included in same price. In addition the greatest cost to facility operations is unexpected breakdowns, loss of data and productivity. You cannot afford to wait.

Q: What results will I actually get from this?
A: Customers realize 15-20% operating expense savings and 30% reduction in lost time/productivity associated to poor, lost or inaccurate paper records.

Q: What exactly am I signing up for? What are the features and benefits?
A: You are signing up for a minimum of 12 months. A system to manage all your as-builds, plans, manuals and assets in one place. Unlimited users and no limit to the data you can add. Ongoing support and training, and a technology to make your team and building smarter.

Q: How much does it cost?
A: Average starting costs are as low as $416-$625 a month (paid annually).

Q: Are there any long term contracts?
A: Only a minimum of 12 months. If you don't realize at least 10x in annual savings, the 2nd year is on us.

Q: What’s included in the training call?
A: An overview of required data, features and how to use and how to get ongoing support.

Q: How do I present this to my team?
A: We present to you and your team via webinar. If you sign up for the TLC plan, we will send people into the field to help with both data entry and training.

Q:  How do we get our data to you?
A: We have made data as easy as pie. We do the lion's share, if not all, of the work. In nearly all cases customers start with a recent project and deliver digital files (PDF, Excel) even from other systems (Bluebeam, Revvit, BIM). They share through sharing folder or email. In our TLC plan we can send people into the field to collect and organize data.

Q: What does it integrate with?
A: We are an open API system. We have ability to consider integrating with most cloud-based systems with open APIs. Let us know which ones you are curious about!

Q: I use CMMS why do I need you?
A: Because we don't do what they do, and they don't do what we do. We are truly focused on turning your plan room into a digital plan room your whole in-field team can use. We don't worry about things like work orders, invoicing and accounting. We are obsessed with delivering the best visual interactive database your team can use to manage the day to day of your building electrical and infrastructure and to shave hours out of their day and you tens and hundreds of thousand from your budget in operational savings.

Don’t waste any more time, energy, or money.
Operate safer. Make your building smarter.